The challenge
Busy clinics were missing calls during treatments and after hours. Enquiries arriving on the phone, the website and WhatsApp went unanswered for hours, and many potential patients simply booked with whichever clinic replied first.
The front-desk team was not the problem. They were with patients in the room, which is exactly where they should be.
Our solution
We sat with the front-desk team and mapped every kind of enquiry they handle, then trained an agent on each clinic's treatments, pricing, aftercare and policies, including what it must refuse to answer.
The agent answers by phone and WhatsApp, qualifies interest, checks live availability and books consultations straight into the clinic calendar. Medical questions and complaints are routed to staff with a full summary of the conversation so far.
What we built
- A natural voice agent with clinic-specific knowledge
- WhatsApp and website chat sharing the same brain
- Live calendar integration with confirmations and reminders
- Staff handover with a written conversation summary
- A dashboard for bookings, missed-call recovery and quality review
The results
Within weeks of launch the impact was clear on the measures that mattered most to the clinic: how fast an enquiry gets answered, and how much of the front desk's day goes back to patients.